Terms & Condition
Last updated: January 1, 2025
Alright, let’s get the legal stuff out of the way. We’ll keep this as straightforward as possible, but there are some things we need to cover to keep everyone on the same page.
The Basic Deal
When you buy from us, you’re agreeing to these terms. We’ll do our best to get you good clothes at fair prices, and you’ll pay us and follow some basic rules. Simple enough.
About Pehanoge
Who We Are:
- Company Name: BUNTY & BUNTY TEXTILE PRIVATE LIMITED
- Address: 2nd Floor, 59-A, near Raj Vihar Face 3, Piplani, Sonagiri, Bhopal, Madhya Pradesh 462022
- Contact: +91-9109309555 | [email protected]
- Website: pehanoge.in
We’re an Indian company making clothes for guys who want to look decent without spending stupid money.
Using Our Website
You Can
- Browse and shop – That’s what it’s for
- Create an account – Makes repeat orders easier
- Leave reviews – Help other customers decide
- Share our stuff – Tell your friends if you like what we do
You Can’t
- Hack or break stuff – Don’t mess with our website’s security
- Copy our content – Our photos, descriptions, etc. are ours
- Impersonate us – Don’t pretend to be Pehanoge on social media
- Do illegal stuff – Use the site for fraud, harassment, or anything shady
Account Responsibility
- Keep your login secure – Don’t share your password
- Keep info updated – Wrong address = wrong delivery
- Be honest – Provide accurate information
- One account per person – Don’t create multiple accounts to abuse offers
Orders and Payments
How Ordering Works
- Add to cart – Pick what you want
- Check details – Size, color, quantity
- Enter info – Address, phone number
- Pay – We’ll confirm once payment goes through
- We make and ship – Usually within 24-48 hours
Payment Terms
- Payment required upfront – We don’t do cash on delivery right now
- Accepted methods – Credit cards, debit cards, UPI, net banking
- Currency – All prices in Indian Rupees (₹)
- Payment processing – Handled by secure third-party processors
Order Confirmation
- Email confirmation – You’ll get one after successful payment
- Order number – Keep this for tracking and support
- Changes – Contact us ASAP if you need to change something
Pricing and Availability
Our Pricing
- Fair and transparent – No hidden fees or surprise charges
- Inclusive of taxes – What you see is what you pay (plus shipping if applicable)
- Subject to change – Prices might change, but your confirmed order price is locked in
Product Availability
- Made to order – Most items are made after you order
- Stock issues – If we can’t fulfill your order, we’ll refund you immediately
- Discontinued items – Sometimes we stop making certain products
Promotions and Discounts
- Terms apply – Each promotion has specific terms
- No stacking – Usually can’t combine multiple offers
- Limited time – Offers expire, so don’t wait too long
Shipping and Delivery
Shipping Information
- Delivery area – We ship across India
- Delivery time – Usually 3-7 business days
- Shipping partner – We use reliable courier services
- Tracking – You’ll get tracking info once your order ships
Shipping Costs
- Free shipping – On orders over ₹999
- Standard charges – ₹99 for orders under ₹999
- Remote areas – Might take longer and cost more
Delivery Issues
- Failed delivery – If you’re not available, courier will try again
- Wrong address – Your responsibility to provide correct details
- Lost packages – We’ll investigate and resolve ASAP
- Damage in transit – Contact us immediately with photos
Returns and Exchanges
Our Return Policy
- 30-day window – From delivery date
- No questions asked – If you’re not happy, return it
- Original condition – Tags attached, unworn, unwashed
- Return shipping – You pay to send it back (unless it was our mistake)
How to Return
- Contact us – WhatsApp +91-9109309555 or email [email protected]
- Get return authorization – We’ll give you instructions
- Pack securely – Original packaging preferred
- Ship back – Use the address we provide
- Refund processed – Within 5-7 business days after we receive it
Exchange Process
- Size exchange – Easier than return + new order
- Color/style exchange – Subject to availability
- Price difference – You pay extra if new item costs more
What We Can’t Accept
- Worn items – If it’s clearly been worn
- Damaged items – Unless it was damaged when delivered
- Custom orders – Made-to-measure items
- Sale items – Final sale items (we’ll clearly mark these)
Product Information
Product Descriptions
- Accurate info – We do our best to describe everything correctly
- Color variations – Screen colors might look slightly different in person
- Size guide – Use our size chart for best fit
- Care instructions – Follow them to keep your clothes looking good
Quality Standards
- Manufacturing quality – Made by experienced tailors
- Fabric quality – Good cotton, properly sourced
- Construction – Reinforced seams, quality buttons/zippers
- Final inspection – Checked before shipping
Defects and Issues
- Manufacturing defects – We’ll replace or refund immediately
- Fabric flaws – Contact us within 7 days of delivery
- Size issues – Use our return/exchange policy
- Care-related damage – Not our responsibility if you don’t follow care instructions
Intellectual Property
Our Stuff
- Website content – Text, images, designs are ours
- Pehanoge brand – Logo, name, taglines are trademarked
- Product designs – Our clothing designs and patterns
- Photography – Product photos and lifestyle images
Your Stuff
- Reviews and photos – By submitting, you give us permission to use them
- User-generated content – If you tag us, we might share it
- Feedback – Ideas you share might be used to improve our products
Respect
- Don’t copy – Our designs, website, marketing materials
- Don’t trademark squat – Don’t try to register our brand names
- Give credit – If you share our stuff, mention us
Limitation of Liability
What We’re Responsible For
- Product quality – According to our descriptions
- Order fulfillment – Getting your order to you
- Customer service – Helping resolve issues
- Data protection – Keeping your information secure
What We’re Not Responsible For
- Misuse of products – Using clothes for purposes they weren’t designed for
- Wear and tear – Normal usage over time
- Care mistakes – Damage from incorrect washing/care
- Third-party issues – Problems with shipping partners, payment processors
Liability Limits
- Maximum liability – Limited to the amount you paid for the specific order
- Indirect damages – We’re not liable for consequential or indirect losses
- Time limits – Claims must be made within reasonable time
Dispute Resolution
Let’s Talk First
- Contact us directly – Most issues can be resolved quickly
- WhatsApp: +91-9109309555
- Email: [email protected]
- Be specific – Order number, photos, clear description of the issue
If We Can’t Resolve It
- Indian law applies – These terms are governed by Indian law
- Bhopal jurisdiction – Legal disputes will be handled in Bhopal courts
- Mediation preferred – We’d rather work it out than go to court
Privacy and Data
Your Information
- Privacy policy – See our separate privacy policy for details
- Data collection – Only what we need to serve you
- Third-party sharing – Limited to service providers
- Your rights – You can access, update, or delete your data
Changes to Terms
When We Update
- Notification – We’ll let you know via email or website notice
- Effective date – New terms apply to orders placed after the change
- Your choice – If you don’t like the changes, you can stop using our service
Why We Might Change
- Legal requirements – New laws or regulations
- Business changes – New products, services, or policies
- Improvement – Making things clearer or fairer
Miscellaneous
Entire Agreement
These terms, plus our privacy policy, make up the complete agreement between us. If any part is found to be unenforceable, the rest still applies.
Severability
If one part of these terms is invalid, the rest remain in effect.
No Waiver
If we don’t enforce a rule once, it doesn’t mean we won’t enforce it later.
Assignment
We can transfer these terms to another company, but your rights remain the same.
Force Majeure
If something crazy happens (natural disasters, wars, pandemics), we might not be able to fulfill orders. We’ll do our best to communicate and resolve issues.
Contact Us
Questions about these terms? Reach out:
Email: [email protected]
WhatsApp: +91-9109309555
Address: 2nd Floor, 59-A, near Raj Vihar Face 3, Piplani, Sonagiri, Bhopal, Madhya Pradesh 462022
