Refund and Returns Policy

Effective Date: January 1, 2025

When something’s not right, we make it right – fast.

Overview

Our 7-Day Priority Return Policy covers situations where we need to take responsibility. If your item has quality issues, doesn’t fit as expected, or arrived damaged, we’ve got you covered with express processing and free return shipping.

What Qualifies for 7-Day Priority Returns

1. Defective Products

Manufacturing defects and quality issues that shouldn’t have made it past our quality control:

• Stitching problems: Loose threads, unraveling seams, crooked stitching
• Hardware defects: Broken zippers, missing or loose buttons, faulty snaps
• Fabric issues: Holes, tears, thin spots, color bleeding, shrinkage beyond normal limits (>5%)
• Print/design flaws: Cracked prints, misaligned designs, fading immediately after purchase
• Construction errors: Inside-out labels, wrong size tags, asymmetrical cuts
• Finish problems: Raw edges, incomplete hems, missing linings where specified

2. Size Issues

When our sizing doesn’t match what you expected based on our size guide:

• Measurements don’t match: Item measures significantly different from our published size chart
• Fit inconsistency: Same size fits differently across different styles (our fault)
• Size guide errors: Our measurements were wrong or misleading
• Wrong size sent: We shipped a different size than what you ordered
• Sizing variation: Significant difference between identical items in same size

3. Shipping Damage

Items damaged during transit from our warehouse to you:

• Physical damage: Tears, stains, wrinkles that weren’t there when we shipped
• Packaging failure: Damage due to inadequate packaging on our part
• Weather damage: Items damaged due to poor packaging in adverse weather
• Contamination: Items that arrive dirty, stained, or with foreign substances
• Crushing/compression: Items damaged due to inadequate protection during shipping

Eligibility Requirements

Time Limit

• Report within 7 days of delivery date (not order date)
• Weekend and holidays don’t count – 7 business days
• Delivery confirmation required – based on courier tracking or your confirmation

Condition Requirements

• Tags attached – Original tags must still be on the item
• Unworn condition – Item should not show signs of extended wear
• Original packaging – Keep packaging materials for 7 days after delivery
• Photo documentation – Clear photos showing the issue (we’ll guide you)

Documentation Needed

• Order number – From your purchase confirmation
• Delivery date – From courier or your records
• Clear photos – Showing the specific issue
• Description – Brief explanation of the problem

How to Initiate a 7-Day Return

Step 1: Contact Us Immediately

Within 7 days of delivery

WhatsApp (Fastest): +91-9109309555 Message format: “7-day return – Order #[number] – [brief issue description]”

Email: [email protected] Subject: “7-Day Priority Return – Order #[number]”

Phone: +91-9109309555 Direct line during business hours (10 AM – 7 PM IST)

Step 2: Document the Issue

We’ll guide you through this, but generally:

• Take clear photos – Well-lit, focused images of the problem
• Multiple angles – Show the issue from different perspectives
• Comparison shots – If it’s a size issue, show against size chart
• Full item view – Overall condition of the product
• Close-up details – Specific defects or damage areas

Step 3: Receive Return Authorization

We’ll respond within 2 hours during business hours with:

• Return Authorization Number (RAN) – Unique ID for your return
• Pre-paid return label – Email or WhatsApp delivery
• Packaging instructions – How to pack the item safely
• Pickup details – When and how we’ll collect the item

Step 4: Package and Ship

We make this easy:

• Use original packaging if possible, or any sturdy box/envelope
• Include RAN – Write clearly on both package and any paperwork
• Secure packing – Protect item during return journey
• Schedule pickup or drop at designated location

Return Process Timeline

Our Response Times

• Initial contact response: Within 2 hours (business hours)
• Return authorization: Same day
• Pickup scheduling: Within 24 hours
• Item inspection: Same day we receive it
• Resolution processing: Within 24 hours of inspection
• Refund/replacement dispatch: 1-2 business days

Total Resolution Time

• Exchanges: 3-5 business days from first contact
• Refunds: 5-7 business days from first contact
• Rush processing: Available for urgent needs

Resolution Options

Option 1: Direct Replacement

Fastest solution for identical item exchange

• Same item, same size: New item ships immediately
• Size exchange: Different size of same item
• Color exchange: Different color if available
• Upgraded shipping: Express delivery at no cost
• Quality guarantee: Replacement items get extra quality check

Option 2: Alternative Selection

If replacement isn’t available or you prefer different item

• Similar style: Comparable item in same price range
• Price difference: We cover any additional cost up to 20%
• Store credit bonus: Extra 10% credit for the inconvenience
• Future order discount: 15% off your next purchase

Option 3: Full Refund

Complete return of your investment

• Full product refund: 100% of item cost returned
• Shipping refund: Original shipping cost refunded
• Express refund: Processed within 24 hours
• Payment method: Same method used for purchase
• Goodwill gesture: Small store credit for the trouble

Shipping and Costs

We Pay For Everything

Because it’s our responsibility:

• Return shipping: Pre-paid label provided
• Replacement shipping: Express delivery at no cost
• Packaging materials: If you need special packaging
• Pickup service: From your location if needed

Expedited Options

• Express pickup: Same-day or next-day collection
• Rush processing: 24-hour turnaround guaranteed
• Express replacement: Overnight delivery for urgent needs
• Weekend service: Available for critical issues

Special Circumstances

Multiple Items with Issues

• Batch inspection: We check all items from your order
• Proactive replacement: Replace potentially affected items
• Bulk return processing: Handle everything together
• Compensation consideration: Additional goodwill for multiple issues

Urgent Needs

• Event/occasion wear: Priority processing for time-sensitive needs
• Gift situations: Express resolution for gift recipients
• Travel requirements: Rush service for travel-related purchases
• Professional needs: Fast-track for work/professional clothing

Repeat Quality Issues

• Pattern recognition: We track recurring issues
• Process improvement: Address root causes
• Customer priority: VIP service for affected customers
• Compensation upgrade: Enhanced resolution options

Quality Assurance

Our Inspection Process

• Trained quality team: Specialists handle 7-day returns
• Multi-point check: Comprehensive inspection protocol
• Photo documentation: We document everything for records
• Feedback loop: Information goes back to production team

Continuous Improvement

• Issue tracking: We log every 7-day return reason
• Supplier feedback: Share quality issues with manufacturers
• Process refinement: Regularly update quality standards
• Customer input: Your feedback shapes our improvements

Customer Support

Dedicated 7-Day Return Team

• Specialist training: Team members trained specifically for these issues
• Authority to resolve: Can make decisions quickly
• Personal attention: One-on-one service throughout process
• Follow-up guarantee: We check that you’re satisfied with resolution

Communication Promise

• Regular updates: You’ll know what’s happening when
• Direct contact: Personal phone number for your return
• Transparent timeline: Clear expectations at every step
• Satisfaction confirmation: We confirm you’re happy before closing case

Prevention and Education

How We’re Improving

• Size guide accuracy: Regular updates based on actual measurements
• Quality control enhancement: Additional inspection points
• Packaging improvements: Better protection during shipping
• Supplier standards: Higher requirements for manufacturing partners

Helping You Succeed

• Detailed size guides: Comprehensive measurement information
• Fit tips: Styling and fit advice for different body types
• Care instructions: Proper care to maintain quality
• Styling support: Help choosing the right items for your needs

Frequently Asked Questions

What if I discover the issue after 7 days?

Contact us anyway. While this policy covers 7 days, we evaluate each case individually and often extend the window for genuine quality issues.

Can I return multiple items from the same order?

Absolutely. Each item is evaluated individually, and we can process multiple returns simultaneously.

What if the return gets lost during shipping?

Since we provide the return label, we take responsibility for safe transit. We’ll track every return and resolve any shipping issues.

Do I need the original packaging?

Preferred but not required. Any sturdy packaging that protects the item during return shipping is acceptable.

What if I already washed the item?

For defective products, washing might actually help demonstrate the defect (like excessive shrinking or color bleeding). Contact us to discuss.

Can someone else return the item for me?

Yes, as long as they have the order information and return authorization number.

Contact Information

For 7-Day Returns

WhatsApp: +91-9109309555 (24/7 response) Email: [email protected] Phone: +91-9109309555

Our Address

Pehanoge Headquarters 2nd Floor, 59-A, near Raj Vihar Face 3 Piplani, Sonagiri, Bhopal Madhya Pradesh 462022

Business Hours

• Phone Support: 10 AM – 7 PM IST (Mon-Sat)
• WhatsApp: 24/7 monitoring
• Email: Responses within 2-4 hours during business days

Our Commitment

We stand behind every item we sell. The 7-Day Priority Return Policy isn’t just about fixing problems – it’s about building trust. When something goes wrong, we don’t just make it right; we make it better.

Your satisfaction is our success.