Privacy Policy Pehanoge
Who we are
Last updated: January 1, 2025
Look, nobody likes reading privacy policies. We get it. But since we have to have one (and you should know how we handle your info), here’s our straightforward take on it.
The Short Version
We collect the info we need to get your clothes to you and make your shopping experience better. We don’t sell your data to random companies. We’re not in the business of being creepy with your information.
What Information We Collect
When You Shop With Us
- Name and contact details – We need to know who you are and where to send your order
- Phone number – For delivery updates and if there’s an issue with your order
- Email address – Order confirmations, shipping updates, and occasionally letting you know about new stuff (you can opt out)
- Shipping address – Pretty obvious – we need to know where to send your clothes
- Payment information – We don’t store your card details though, our payment partners handle that securely
When You Browse Our Website
- Basic browsing info – What pages you visit, what you click on, how long you stay
- Device information – What device and browser you’re using (helps us make the site work better)
- Location data – General location (city/state level) to show relevant shipping info
- Cookies – Small files that remember your preferences and keep you logged in
When You Contact Us
- Messages and emails – Whatever you send us when you reach out
- Call recordings – If we record calls (we’ll always tell you first)
How We Use Your Information
The Obvious Stuff
- Process your orders – Take payment, pack your clothes, ship them out
- Customer service – Help you with questions, returns, size issues
- Order updates – Let you know when your order ships, if there are delays, etc.
The Business Stuff
- Improve our website – See what’s working, what’s not, make it better
- Product development – Understand what sizes people need, what styles are popular
- Marketing – Send you updates about new products (only if you’re okay with it)
- Prevent fraud – Make sure orders are legitimate
Legal Requirements
- Compliance – Follow laws, respond to legal requests
- Taxes and accounting – Keep records for business purposes
Who We Share Information With
Service Providers
- Shipping partners – Delivery companies need your address and phone number
- Payment processors – They handle card transactions securely
- Email service – For sending order confirmations and updates
- Website hosting – Where our website lives
- Customer support tools – Help us respond to your questions faster
Legal Requirements
- Government authorities – If required by law or court order
- Fraud prevention – If we suspect fraudulent activity
What We DON’T Do
- Sell your data – We’re not in the data business, we’re in the clothes business
- Share with random companies – Your info stays with us and our trusted partners
- Spam your friends – We don’t ask for their contact info
Your Rights
You Can Always
- See your data – Ask us what information we have about you
- Update your info – Change your address, phone number, preferences
- Delete your account – Remove your information from our systems
- Opt out of marketing – Stop getting promotional emails (you’ll still get order updates)
- Download your data – Get a copy of your information
How to Exercise These Rights
- Email us at [email protected]
- WhatsApp us at +91-9109309555
- Use your account settings on our website
Cookies and Tracking
What We Use Cookies For
- Keep you logged in – So you don’t have to enter details every time
- Remember your cart – Your items stay there even if you close the browser
- Website analytics – Understand how people use our site
- Show relevant content – Remember your size preferences, etc.
Your Cookie Choices
- Browser settings – You can disable cookies (though some features might not work)
- Opt-out tools – For analytics and advertising cookies
Data Security
How We Protect Your Information
- Secure servers – Industry-standard encryption and security measures
- Limited access – Only employees who need access to do their job get it
- Regular updates – We keep our security measures current
- Payment security – Card details are handled by certified payment processors
If Something Goes Wrong
- We’ll tell you – If there’s ever a data breach, we’ll let you know
- We’ll fix it – Take immediate steps to secure your information
- We’ll learn – Improve our security to prevent future issues
Data Retention
How Long We Keep Your Information
- Active accounts – As long as your account is active
- Order history – For accounting and warranty purposes (typically 7 years)
- Marketing preferences – Until you opt out
- Website analytics – Anonymized after 2 years
When We Delete Information
- Account deletion – When you ask us to delete your account
- Inactive accounts – After 3 years of no activity (we’ll warn you first)
- Legal requirements – When we’re no longer required to keep records
International Transfers
Since we’re based in India and primarily serve Indian customers, your data generally stays in India. If we ever need to transfer data internationally (for payment processing, etc.), we ensure appropriate safeguards are in place.
Children’s Privacy
We don’t knowingly collect information from kids under 13. If you’re a parent and think we might have your child’s information, please contact us and we’ll delete it.
Changes to This Policy
When We Update This Policy
- We’ll notify you – Via email or website notification
- We’ll explain changes – What’s different and why
- You can review – Take a look and decide if you’re still comfortable
Why We Might Update
- Legal changes – New privacy laws or regulations
- Business changes – New features, services, or partners
- Better practices – Improving how we handle your data
Contact Us
Got questions about privacy? We’re here to help.
Email: [email protected]
WhatsApp: +91-9109309555
Address: 2nd Floor, 59-A, near Raj Vihar Face 3, Piplani, Sonagiri, Bhopal, Madhya Pradesh 462022
Complaints
If you have concerns about how we handle your data:
In India
Contact the Data Protection Officer or relevant authorities as per applicable Indian data protection laws.
